GENERAL TERM AND CONDITIONS

1. General rules

These General Terms and Conditions for Users (hereinafter referred to as "User Terms and Conditions") are provided by AEMED Partners FZE (registered office: Business Centre,Sharjah Publishing City Free Zone, Sharjah, UAE; license number: 4417198.01), as the sole owner and operator (hereinafter referred to as "Service Provider") of the website https://odoctor.ae/ (hereinafter referred to as "Website"). These User Terms and Conditions govern all legal relations between the Service Provider and the user of the Website (hereinafter referred to as "User") for the purpose of using the services provided by the Service Provider on the Website and the subjects of such legal relations. These User Terms and Conditions are governed by the applicable laws of the United Arab Emirates. The User Terms and Conditions shall become part of the contract, as the Service Provider has made it possible for the User to become acquainted with and accept its contents prior to the conclusion of the contract. These Terms and Conditions apply to the use of the Service Provider's service. The User acknowledges that by registering on the Website and using the Website, the User is bound by the provisions of these User Terms and Conditions.

2. Basic concepts

• "Database": the Partners available on the Website, their contact details and other information. Name, phone number and other information of the User requested by the Partner.
• "Data Controller": The Service Provider, who independently determines the purposes and means of processing personal data.
• "Parties": The User and the Service Provider collectively.
• "Partner": A partner of the Service Provider who is a natural person or a company providing healthcare services licensed by the Dubai Health Authority (DHA) or a natural or legal person authorized to provide non-healthcare services in the UAE.
• "Processing": Any operation or set of operations performed on personal data or sets of personal data collected from Users and Partners by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• "Recipient": The natural or legal person, including the Partner, analytic and marketing service provider, with whom/which personal data is communicated in the course of the Service.
• "Service": The Service Provider acts as an intermediary: its system receives, processes, and transmits the User's appointment bookings to the Partners. The Service Provider does not meet the User personally and its service is free of charge for the User.
• "Service Provider":AEMED Partners FZE (registered office: Business Centre,Sharjah Publishing City Free Zone, Sharjah, UAE; license number: 4417198.01, e-mail: info@odoctor.ae).
• "Treatment": Human healthcare provided to the User by a natural person or a company providing healthcare services (Partner) authorized to provide healthcare services through the Website; well-being services booked on the Website by the Partner and provided by the Service Provider for the purpose of maintaining the User's physical and mental health. It may take the form of face-to-face or online consultations.
• "Treatment Details": The details provided by the Partner regarding a Treatment, including details about the doctors, their schedules, free appointments, locations, price, and description of the Treatment.
• "Visit": Treatment at which the User has appeared.
• "User": An individual who makes an appointment with a Service Provider's Partner through the Website, either for himself/herself or for a third party.
• "User Account": A password-protected dedicated interface on the Website where the User can book an appointment through the Service Provider, view the User Terms and Conditions, track/modify/cancel his/her appointment bookings, give a Partner rating on the completed booking, view his/her booked appointments, Partner and doctor information, and make data changes as permitted by the Website.
• "Website": The website odoctor.ae(or, at the Service Provider's discretion, at another URL, with prior notice to the User) and the service provided thereon.

3. Content of the Service

The Service Provider provides the following Services to the User:

• 3.1 Through the Website, the Service Provider only provides an Internet user interface through which the Partner can advertise its available dates, which can be booked by the Users of the Website.
• 3.2 If the User makes a booking on the Website, he/she enters into a contractual relationship with the Partner.
• 3.3 The Treatment Details provided in our Services are based on the data provided by Partners.
• 3.4 The Service Provider does not verify the Partner's doctors in any public registry.
• 3.5 At all times, the Partners are responsible for the accuracy, completeness, and veracity of the Treatment Details displayed on the Website.
• 3.6 The Website is not intended to be, and should not be construed as, a recommendation or endorsement of any of the Partners listed.
• 3.7 It is the sole responsibility of the Partner to ensure that its (medical) activities comply with the legislation in force in the UAE.
• 3.8 The Service Provider excludes all liability for the realization of the Treatment or for any failure to perform the Treatment.
• 3.9 The Service Provider acknowledges that in certain unforeseen cases, the Partner may be prevented from being at your disposal at the agreed time.
• 3.10 The Service Provider reminds the User that the Services may only be used for personal, non-commercial purposes.

4. Registration, Booking

• 4.1 Booking on the Website is subject to registration, which can be made by filling in a contact form and providing the necessary data.
• 4.2 Without Registration, it is not possible to book an appointment; only the Partners and their available appointments can be viewed.
• 4.3 Registration is, however, possible at the same time as the first booking by a User who has not yet registered.
• 4.4 In case of booking a Treatment, the Service Provider will contact the User before and after the Treatment appointment.
• 4.5 The Service Provider contacts the User by phone after booking a Treatment to check the details of the booked Treatment.
• 4.6 The Service Provider contacts the Partner to check whether the Visit has taken place.
• 4.7 The Service Provider in both cases asks for a review about the Treatment, the Visit, and the Partner.
• 4.8 Phone conversations are recorded so that bookings can be verified.
• 4.9 The User shall be liable under civil and criminal law for the provision of true data.
• 4.10 The Service Provider shall not be liable for any incorrectly provided data.
• 4.11 Successful Registration is subject to the User's acceptance of the User Terms and Conditions published on the Website and the Data Protection Policy.
• 4.12 Acceptance of the Terms and Conditions shall constitute a contract between the Service Provider and the User.
• 4.13 After acceptance of the User Terms and Conditions and Registration, it is not possible to withdraw acceptance during the use of the Service.
• 4.14 By booking an appointment, the User accepts and acknowledges that his/her data will be transmitted to the Partner.

5. Obligations and Responsibilities of the User

• 5.1 The User shall be responsible for the accuracy and completeness of the data and information provided on the Website.
• 5.2 It is the User's responsibility to select the Treatment he/she wishes to use from the Service Provider's Services.
• 5.3 If the User wishes to review, modify, or cancel a reservation, the User may make the reservation independently in the User's account.
• 5.4 The User represents and warrants that they possess the legal capacity to enter into these User Terms and Conditions.
• 5.5 The User must not use the Website in any manner that is unlawful, misleading, unauthorized, or harmful.

6. Data protection

6.1 The Service Provider's Data Protection Policy is available on the Service Provider's Website.

7. Prices

• 7.1 The price shown on the Service Provider's Website is the amount indicated by the Partner.
• 7.2 The User may use the services provided by the Service Provider free of charge.

8. Handling complaints

• 8.1 In the event of any complaints, claims, or data entry errors that may arise during the use of the Service, the User may contact the Service Provider by sending an e-mail to the e-mail address: info@odoctor.ae.
• 8.2 The User may contact the Dubai Health Authority (DHA) or the UAE Department of Economic Development (DED) in case of any consumer protection problem.
• 8.3 Disputes may be referred to the competent courts in Dubai, UAE, in accordance with applicable UAE laws.

9. Legal declaration

• 9.1 The Service Provider reserves all rights with respect to the Website, any part thereof, and the content appearing thereon.
• 9.2 The responsibility for the content of classified advertisements, advertisements, or other materials placed on the Website rests solely with the sender or the customer of the service.
• 9.3 The Service Provider disclaims any liability for any damage or harm resulting from the materials placed on the Website.

10. Miscellaneous provisions

• 10.1 Unless otherwise specified, the intellectual property rights (including copyrights) in the software necessary for the use of the Services and in the content, information, and materials on or used by the Website are owned by the Service Provider.
• 10.2 These terms and conditions and the procedures relating to the Services are governed by and construed in accordance with the laws of the United Arab Emirates.
• 10.3 If any provision of these User Terms and Conditions is or becomes invalid, unenforceable, or non-binding, all other provisions shall remain in full force and effect.
• 10.4 The Service Provider shall be entitled to unilaterally amend the User Terms and Conditions.
• 10.5 By using the Service, Users accept the provisions of these User Terms and Conditions.