Privacy Policy

1. Who We Are

We operate a digital healthcare platform that allows users to:

• • Discover healthcare providers
• • Read reviews

• • Book appointments

We act as a data controller for platform-related data processing.

2. Information We Collect

We collect the following categories of data:

a. Personal Information

• • Full name
• • Phone number

• • Email address (if provided)

b. Appointment Data

• • Selected clinic or doctor
• • Appointment date and time

• • Type of visit (consultation or procedure)

c. Health-Related Information (Special Category Data)

We may process limited health-related information strictly necessary for booking and managing appointments. This may include the type of medical visit (e.g., consultation or procedure) and specialty area.

This data is shared only with the healthcare provider selected by the user, solely for the purpose of appointment coordination.

We do not store full medical records, diagnoses, test results, or clinical histories.

d. Device & Usage Data

• • IP address
• • Device type
• • Operating system
• • App usage behavior

3. How We Use Your Data

We use your data to:

• • Facilitate appointment bookings
• • Share booking details with selected healthcare providers
• • Communicate confirmations, reminders, and updates
• • Operate, improve, and secure our platform
• • Prevent fraud and misuse

4. Summary of Data Processing

5. Legal Basis for Processing (Where Applicable)

Where applicable, we rely on:

• • Contractual necessity
• • Legitimate interest

• • User consent (for sensitive data where required)

We may process special category data (including health-related information) only where necessary and in accordance with applicable data protection laws.

6. Data Sharing

We share your data only where necessary:

a. Healthcare Providers

Your data is shared with the clinic or hospital you select, strictly for appointment management.

b. Service Providers

We work with trusted providers for:

• • Messaging (SMS, WhatsApp)
• • Cloud hosting

• • Analytics

They process data under our instructions.

c. Legal Authorities

We may disclose data if required by law.

7. Data Retention

We retain personal data only as long as necessary:

• • Standard retention: The Website will process Personal Data until you request to withdraw your consent.
• • Legal or regulatory requirements may require longer retention.

8. Data Deletion

You have the right to request deletion of your personal data at any time.

You can submit a deletion request via:

• • Email: info@odoctor.ae

We will process deletion requests within 30 days, unless retention is required by law. Upon deletion, your data will be permanently removed from our systems and any third-party processors will be notified accordingly.

9. User Rights

Depending on applicable laws, you may:

• • Access your data

• • Request correction

• • Request deletion

• • Object to processing

10. Data Security

We implement appropriate security measures to protect your data.

11. International Data Transfers

Your data may be processed in different countries. We ensure appropriate safeguards are in place.

12. UAE Data Protection (PDPL)

For users in the UAE, we comply with Federal Decree Law No. 45 of 2021.

13. Children’s Data

Our services are not intended for users under 18.

14. Third-Party Links

We are not responsible for third-party privacy practices.

15. Updates

We may update this policy periodically.

16. Health Data — Special Disclosure (Google Play)

Our application may access and collect health-related data including:

• • Type of medical appointment or procedure

• • Medical specialty selected

How it is used: Solely to facilitate appointment booking with your selected healthcare provider.

Who it is shared with: Only the clinic or hospital you select. It is not sold, used for advertising, or shared with unrelated third parties.

How long it is retained: Until you request deletion.

How to delete it: Via emailing info@odoctor.ae

17. Contact

Email: info@odoctor.ae

Company: AEMED Partners FZE

Website: https://odoctor.ae