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GENERAL TERMS AND CONDITIONS FOR PARTNERS

These General Terms and Conditions ("Terms") govern the relationship between AEMED PARTNERS FZE ("Service Provider") and any Partner ("Partner") utilizing the Website and services provided by the Service Provider. These Terms are established to ensure that all Partners engaging with the platform operate in accordance with a consistent set of conditions. Unless otherwise specified in a separate written agreement between the Parties, these Terms shall apply to the Partner's use of the services. The Service Provider reserves the right to amend these Terms as necessary, with prior notification provided to the Partner via email.

  1. Definitions
  2. Scope of services
  3. Complaints and dispute resolution
  4. User reviews
  5. Governing law and jurisdiction
  6. Final provisions
  7. Data protection
  8. Confidentiality
  9. Payment terms and fees
  10. Liability
  11. Term and termination
  12. Miscellaneous

1. DEFINITIONS

  • 1.1 "Consultation": Any discussion with a healthcare professional aimed at identifying the cause of a User’s issue, clarifying their health status, confirming or ruling out the presence of an illness, or conducting examinations and procedures used by the Partner.
  • 1.2 "Database": The Partner’s available data on the Website, including contact details and other information, as well as the User’s name, phone number, and other details requested by the Partner.
  • 1.3 "Data Controller": The Service Provider, who independently determines the purposes and means of processing personal data.
  • 1.4 "Procedure": Any treatment that is not a Consultation (e.g., MRI, ultrasound, laboratory tests).
  • 1.5 "Parties": The Partner and the Service Provider collectively.
  • 1.6 "Partner": A healthcare service provider or an authorized individual/entity providing non-medical services registered with the Service Provider.
  • 1.7 "Professional": The individual who provides the Treatment.
  • 1.8 "Partner Account": A password-protected interface on the Website where the Partner can manage appointment details, view User ratings, update data, and track reservations.
  • 1.9 "Processing": Any operation performed on personal data collected from Users and Partners, such as collection, storage, modification, transmission, or deletion.
  • 1.10 "Recipient": Any individual or entity, including the Partner, to whom personal data is disclosed during the provision of services.
  • 1.11 "User Service": The service provided by the Service Provider to the User, acting as an intermediary that processes and transmits appointments to the Partner.
  • 1.12 "Service Provider": AEMED PARTNERS FZE (registered office: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates; email: info@odoctor.ae).
  • 1.13 "Treatment": Medical care provided by a Partner to the User, including Consultations and Procedures, either in-person or online.
  • 1.14 "Treatment Details": Information provided by the Partner about a Treatment, including details about doctors, schedules, locations, prices, and descriptions.
  • 1.15 "Visit": The Treatment that the User has attended.
  • 1.16 "User": The individual making an appointment with a Partner via the Website, either for themselves or a third party.
  • 1.17 "Website": The platform available at https://odoctor.ae or any other domain specified by the Service Provider.

2. SCOPE OF SERVICES

  • 2.1. The Service Provider shall provide the Partner with continuous access to its services starting from the date specified in a separate agreement between the Parties.
  • 2.2. The Service Provider will grant the Partner access to the Website through a Partner Account, subject to registration.
  • 2.3. The Partner must update any changes to the information in the Database within three (3) business days.
  • 2.4. The Service Provider offers a platform for the Partner to advertise and update available Treatments. The Service Provider acts as an intermediary facilitating bookings and may contact Users for feedback purposes, such as collecting reviews. User Services are provided free of charge to the User.
  • 2.5. The Partner agrees to accept bookings made through the Website under these Terms.
  • 2.6. The Partner’s receipt of appointments through the platform implies acceptance of these Terms, unless a separate agreement explicitly states otherwise.
  • 2.7. The Partner declares that they possess all necessary licenses and authorizations for their services.
  • 2.8. The Partner is responsible for ensuring the accuracy of the Treatment Details displayed on the Website and for updating the information regularly. The Partner is solely liable for any incorrect, missing, or misleading information.
  • 2.9. The Partner agrees not to charge a price higher than the rates published on their clinic or website for bookings made through the Service Provider.
  • 2.10. The Website and all associated intellectual property rights belong solely to the Service Provider.
  • 2.11. These Terms apply for an indefinite period unless otherwise specified in a separate agreement.
  • 2.12. The Partner shall use the Website and services only for lawful purposes and shall not engage in any activity that is unlawful or fraudulent.
  • 2.13. The Partner is responsible for obtaining all required consents for the publication of their services and doctor details on the Website.

3. COMPLAINTS & DISPUTE RESOLUTION

  • 3.1. The Partner must first attempt to resolve any issues amicably by contacting the Service Provider at info@odoctor.ae
  • 3.2. All disputes shall first be attempted to be resolved through friendly negotiation before initiating any legal proceedings.

4. USER REVIEWS

  • 4.1. The Service Provider will collect and publish User reviews following an appointment.
  • 4.2. The Partner acknowledges that customer reviews are permanent and will remain publicly visible even after the termination of their relationship with the Service Provider.
  • 4.3. The Service Provider reserves the right to moderate, modify, or remove reviews at its discretion if they violate platform guidelines or applicable laws.
  • 4.4. The Partner has no right to delete or alter customer reviews but may submit a dispute to the Service Provider via email.
  • 4.5. The Partner acknowledges that doctor reviews remain tied to the doctor's profile even if they change clinics.
  • 4.6. Clinic reviews remain associated with the clinic profile regardless of the Partner’s status with the Service Provider.
  • 4.7. The Partner explicitly acknowledges that all user reviews remain on the platform even after termination of their relationship with the Service Provider.
  • 4.8. The Service Provider is not responsible for any complaints or claims made by Users regarding the Partner’s services.
  • 4.9. The Partner acknowledges that they cannot request the deletion of negative reviews unless they violate platform guidelines or legal requirements.
  • 4.10. The Service Provider is not obligated to monitor or moderate all reviews but may do so to ensure compliance with these Terms.

5. GOVERNING LAW & JURISDICTION

  • 5.1. These Terms shall be governed by the laws of the United Arab Emirates.
  • 5.2. Any disputes arising from these Terms shall be resolved in Dubai courts.

6. FINAL PROVISIONS

  • 6.1. No modifications to these Terms shall be valid unless made in writing and approved by both Parties.
  • 6.2. If any provision of these Terms is deemed invalid, the remainder shall remain enforceable.
  • 6.3. The Partner acknowledges and agrees that the Service Provider has the right to update these Terms, with prior notice given to the Partner via email.
  • 6.4. All notices and communications related to these Terms shall be made in writing via the registered email addresses of both Parties.
  • 6.5. The Partner must ensure compliance with all applicable regulations and industry standards in the provision of services through the platform.

7. DATA PROTECTION

  • 7.1. The Parties shall comply with applicable data protection laws.
  • 7.2. The Partner acts as an independent Data Controller regarding User data.
  • 7.3. The Service Provider may process Partner data for the execution of these Terms.
  • 7.4. The Service Provider is entitled to disclose data to courts or authorities if required by law or official orders.
  • 7.5. The Partner shall indemnify the Service Provider against any third-party claims related to the Partner's data processing practices.

8. CONFIDENTIALITY

  • 8.1. The Parties agree to treat business secrets and confidential information as strictly confidential.
  • 8.2. Confidentiality obligations remain in force beyond the termination of the relationship between the Parties.
  • 8.3. The Partner shall not disclose any Service Provider-related information to third parties without written consent.

9. PAYMENT TERMS AND FEES

  • 9.1. The Partner shall pay the Service Provider the agreed fees as per the applicable price list provided separately or published on the Website.
  • 9.2. Payments must be made within the due date specified on the invoice.
  • 9.3. Late payments will incur an interest penalty of 8% per annum above the central bank base rate.
  • 9.4. If the Partner fails to pay outstanding fees, the Service Provider has the right to suspend services.
  • 9.5. All applicable taxes, including VAT, shall be borne by the Partner.

10. LIABILITY

  • 10.1. The Partner is solely responsible for the services provided to Users.
  • 10.2. The Service Provider is not liable for any malpractice, misrepresentation, or disputes between the Partner and Users.
  • 10.3. The Partner shall indemnify and hold the Service Provider harmless against any legal claims arising from their services.

11. TERM AND TERMINATION

  • 11.1. These Terms apply for an indefinite period unless otherwise stated in a separate agreement.
  • 11.2. The Service Provider reserves the right to suspend access to the Website and services, in whole or in part, if the Partner fails to comply with these Terms, including but not limited to non-payment of fees, unlawful activities, or provision of inaccurate Treatment Details, until such non-compliance is resolved.
  • 11.3. Upon termination, the Partner's access to the Website will be revoked, and all outstanding payments must be settled immediately.

12. MISCELLANEOUS

  • 12.1. The Partner acknowledges that all intellectual property rights related to the Website belong solely to the Service Provider.
  • 12.2. The Partner may not transfer or assign their rights or obligations under these Terms to a third party without prior written consent from the Service Provider.
  • 12.3. Any modifications to these Terms must be in writing and agreed upon by both Parties in a separate agreement.
  • 12.4. If any provision of these Terms is found invalid, the remaining provisions shall remain in effect.
  • 12.5. Notices and communications shall be made in writing via registered email addresses.
  • 12.6. These Terms are governed by the laws of the United Arab Emirates, and disputes shall be resolved in Dubai courts.